Problems with the operation and maintenance of water supply and sanitation have long been recognised as key constraints to the sustainability of these services. In order to address these problems in both urban and rural areas of developing countries, this document proposes a framework for management and tools for assessing the status of operation and maintenance (O&M) through measurement and evaluation of performance.
WHO (2000): Tools for Assessing the O&M Status of Water Supply and Sanitation in Developing Countries. Geneva: World Health Organization (WHO) URL [Accessed: 02.04.2012] PDF