Process Mapping: How to Reengineer your Business Processes

Hunt draws upon the experiences of companies around the world whose process mapping success stories will be a source of inspiration and instruction. You'll find out just how process mapping was put to use--and the results it achieved--at General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading product and service firms.

HUNT, D. (1996): Process Mapping: How to Reengineer your Business Processes. Hoboken: John Wiley & Sons. URL [Accessed: 20.02.2018]