Handbook on Service Level Benchmarking

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The Ministry of Urban Development initiated an exercise to develop standardised service level benchmarks with respect to basic municipal services. This Handbook is designed to enable the systematic and sustained monitoring of services using standardised indicators against agreed targets and benchmarks. It will help effect performance improvements in the identified service sectors.

MOUD (2010): Handbook on Service Level Benchmarking. New Delhi: Ministry of Urban Development, Government of India URL [Accessed: 05.11.2012]

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