http://www.etu.org.za/toolbox/docs/building/conflict.html#outline
[Accessed: 15.05.2011]
The „Community Organisers Toolbox“ by the Education and Training Unit (ETU) in Johannesburg contains simple guides on a wide range of skills that are useful for community organisers. The section on conflict management in organisations presents topics like: How to identify signs and stages of conflict; how to build teamwork and co-operation and to thus minimise the possibility of conflicts; how to manage and resolve conflict situations.