The training manual on conflict management is meant for leaders of different categories as a tool to assist them in managing potential conflicts likely to emerge. The main parts constituting this manual are the following: the concept of conflict, conflict analysis, causes of conflict, the way people respond to conflict or styles of behaviour, conflict prevention and resolution mechanisms. In addition, the document provides practical exercise.
NURC (2006): Training Manual on Conflict Management. Kigali: The National Unity and Reconciliation Commission (Republic of Rwanda). [Accessed: 26.04.2011] PDF