This document is part of a set of three resource documents included in the Integrity Management toolbox for Water service Providers (WsPs):
- Facilitator’s Guide
- Description of WsP Integrity risks
- Description of WsP Integrity Instruments (this document)
This description of WsP Integrity risks provides detailed descriptions of the most common integrity risks for WsPs, including examples of “red flags” (warning signs indicating potential lack of integrity in a WsP) and concrete examples from different public sources for each risk. the integrity risks are organised in six categories, which are oriented along the departments / work areas commonly found in WsPs:
- Customer relations
- Operations and maintenance
- Financial management
- Procurement and contract management
- Governance, management and controls
- Human resources management and employment
Most of the integrity risks at the level of WsPs are generic and comparable across the globe. A handful of country-specific risks do, however, exist. Most of these country-specific risks are likely to be found in the risk area “Governance, management and controls” and
are for example linked to the political and regulatory framework, the governance of WsPs, or the roles and responsibilities of other water sector institutions.