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The study conducted among the information technology users in business organizations in Delhi and NCR, addressed the issues of service quality and its impact on long-term customer satisfaction from an interaction approach and relationship marketing perspective in the medium size B2B sector.
RAYCHAUDHURI, P.S. and FAROOQI, R. (2013): A Study on the Effects of Dimensions of Service Quality on Customer Satisfaction in the Indian IT Hardware Industry with Special Emphasis on Medium Size B2B Sector. In: Global Business Review: Volume 14 Issue 3, 507-527. URL [Accessed: 16.04.2018]BoP Innovation Center is a Dutch non-profit foundation that accelerates the impact of market-driven innovative welfare strategies in low-wage markets, the ‘Base of the Pyramid’
This paper presents the interesting results of the Roundtable Dialogue in Brazil in 2008 that brought together approximately 40 corporate business linkage practitioners and selected operational partners from civil society and the international development community to discuss supply, distribution, and sales models that foster entrepreneurship and enterprise development among those currently living in conditions of poverty.
JENKINS, B. ET AL. (2008): Business Linkages: Supporting Entrepreneurship at the Base of the Pyramid. Report of a Roundtable Dialogue June 10-12, 2008, Rio de Janeiro, Brazil. Washington DC: International Finance Corporation, International Business Leaders Forum, and the CSR Initiative at the Harvard Kennedy School URL [Accessed: 16.04.2018]This article discusses major issues to reach scale when doing business at the bottom of the economic pyramid. The author advocates among others for local context, partnerships and clever use of technology in order to scaling up inclusive businesses in the developing world.
MOULDS, J. (2014): 10 things you need to know about how base of the pyramid businesses scale up. URL [Accessed: 16.04.2018]Hydrologic has produced an extended case study documenting its 14 year evolution from a donor-funded NGO project to a sustainable social enterprise.
HYDROLOGIC (2015): Hydrologic: Infiltrating the Market / Double/ Delete this one after having linked the factsheet to the other library entry. Evolution of a Social Enterprise. . Hydrologic Social Enterprise Co. Ltd URL [Accessed: 16.04.2018]This paper discusses challenges and opportunities of social marketing activities for safe water in rural Orissa.
AMMANN, A. (2012): Social Marketing for Safe Water – How to reach the Base of the Pyramid in Rural India. (= Master's Thesis ). St. Gallen: University of St. Gallen URL [Accessed: 10.04.2018]Spring Health is a water kiosk enterprise active in rural Odisha, India. At the doorstep via home delivery and at pick up points people purchase safe water in jerry cans. For more information please visit the homepage.
SPRING HEALTH (2017): Spring Health - What We Do. URL [Accessed: 10.04.2018]Use of Ecological Sanitation (EcoSan) sludge is becoming popular due to increasing price of organic fertilizers in Malawi; however, there is little evidence on the associated risks. Quantitative microbiological risk assessment (QMRA) was done to determine health risks associated with use of EcoSan. Pathogens considered included Escherichia coli (E. coli), Salmonella, and soil transmitted helminths (STHs).
KUMWENDA, S. et al. (2017): Estimating the Health Risk Associated with the Use of Ecological Sanitation Toilets in Malawi. In: Journal of Environmental and Public Health: Volume 2016 URL [Accessed: 04.04.2018] PDF