Software tools are instruments and set-ups that aim to change the behaviour and attitude of the different actors involved in the optimisation of sanitation and water management systems. They include tools to nurture a sound framework (creation of an enabling environment), to influence social norms, attitudes and values for behavioural change (awareness raising), to regulate requirements, bans and rules (command and control) and to provide monetary incentives (economic tools). In contrary to hardware tools, softwares may be implemented as stand-alone interventions without hardware counterpart.

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