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This document synthesizes the 12 thematic papers and case studies prepared by the Groundwater Governance project in an effort to review the global situation of groundwater governance and develop of a Global Groundwater Diagnostic. This diagnostic presents current knowledge and experience concerning key economic, policy, institutional, environmental and technical aspects of groundwater management, and addresses emerging issues and innovative approaches.

FAO GEF IAH IHP World Bank (2012): Groundwater Governance. Synthesis of Thematic Papers/Case Studies. Preparing the ground for Regional Consultations and Global Diagnostic Report. FAO URL [Visita: 28.03.2013]

This manual is part of a Utility Management Series for Small Towns. Water Utilities’ Customer Service is one of the key commercial functions in any Utility. The responsibility of customer service unit lies with the Head of the Commercial department who is the overall supervisor of the customer service activities. The Lake Victoria Region Water and Sanitation Initiative has provided many useful lessons on the importance of a customer service unit in an organizational structural set-up, the appropriate office set-up framework for customer service, and the staffing as it is used as an example. This manual also provides comprehensive guiding principles governing customer service along with the attendant codes of practice and procedures for effective customer service. Finally it outlines strategies of how to implement Customer service policy

UN-HABITAT (2013): Customer Services User manual. Nairobi: UN-HABITAT URL [Visita: 28.03.2013]

This paper explores the reasons underpinning the apparent poor approach to full integration in the management and use of both water sources, and the absence of more coordinated planning. This paper is intended to provide insight into these barriers to adoption and hence provide a new focus on an old paradigm; a focus intended to make progress with the objective of improved water management and water use efficiency and so support longer term outcomes in the form of improved food security in critical parts of the world.

FAO GEF IAH IHP Worldbank (2012): Conjunctive use and management of groundwater and surface water. Australia: Sinclair Knight Merz URL [Visita: 28.03.2013] PDF

This second edition of the Asian Water Development Outlook (AWDO) provides a quantitative and comprehensive view of water security in the countries of Asia and the Pacific. By focusing on critical water issues, AWDO 2013 provides finance and planning leaders with recommendations on policy actions to improve water governance and guidance on investments to increase their country's water security

ADB (2013): Asian Water Development Outlook 2013. Measuring Water Security in Asia and the Pacific. Manila: Asian Development Bank (ADB) URL [Visita: 28.03.2013]

This study is the outcome of visits of STPs in India and includes first hand information, technical and management aspects and the functioning of the STPs.

CPCB (2007): Evaluation of Operation and Maintenance of Sewage Treatment Plants in India. (= Control of Urban Pollution, Series: CUPS/68/2007 ). New Delhi: Central Pollution Control Board (CPCB), Ministry of Environment & Forests URL [Visita: 25.03.2013]

http://www.urbansanitation.org [Visita: 19.03.2013]

This is the official website of "Support to National Urban Sanitation Policy Programme (SNUSP)" by GIZ. It contains information on the approach and news on the state of affairs.

This paper is discussing the limited mineral sources of phosphorus, their management in human systems, the respective flows and net losses and the need for increased efficiency and recycling. The paper explores the policy and technology disconnections between the practices in using phos¬phorus fertiliser in agriculture, the control of phosphorus in effluents, the management of the mineral reserves and products therein and the need for environment-friendly recycling systems.

Rosemarin, A. (2010): Peak Phosphorus and the Eutrophication of Surface Waters: A Symptom of Disconnected Agricultural and Sanitation Policies . Entradas: On the Water Fron: Volume 2 URL [Visita: 18.03.2013]

Dietvorst, C. (2013): Why must cheap be so ugly?. Sanitation Updates URL [Visita: 18.03.2013]

http://maternalhealthtaskforce.org/discuss/wpblog/tag/wash-and-womens-health/ [Visita: 18.03.2013]

Blog on issues relating to Water, Sanitation and Hygiene (WASH) with a focus on women’s health.

This article raises attention to the impacts of phosphorus as a finite resource on the fertiliser prices and its geopolitical implications. The author wants to raise public awareness to this problem and calls for policy reforms that aim at integrating the agricultural and sanitation sector.

Rosemarin, A. Bruijne, de G. Caldwell, I. (2009): Peak Phosphorus. The next inconvenient truth. Amsterdam: The Broker URL [Visita: 18.03.2013]

http://uritac.com/tr/susuzpisuvar/susuzpisuar/antas/pisuvar/falcon/intro [Visita: 18.03.2013]

This company is manufacturing waterless urinal cartridges and ceramic urinal bowls in Turkey.

MUMBAI: Most new buildings in the city do not have a functional rainwater harvesting system though it is mandated by law, said a report released by a think tank on World Water Day on Friday. It was also found that the city wastes over 900 million litres of water every day, more than the daily water supply to Pune city. Experts brought together by the Observer Research Foundation (ORF) said the severe drought in 16 districts of the state should serve as a wake-up call to the city. They urged residents and local bodies to adopt sustainable solutions to save the city from the acute water crisis in the rest of the state.

TOI (2013): Rainwater Harvesting a Joke in Mumbai, Finds Study. India: Times of India (TOI) URL [Visita: 17.03.2013]

Article about municipal sludge digestion with a special focus on the digesters constructed by the french company Degremont.

PETITPAIN, F. (2013): Municipal Sludge Digestion Attracts Interest as Energy Prices Rise. Entradas: Water World Magazine: Volume 21 URL [Visita: 15.03.2013]

NSSI (2013): National School Sanitation Initiative. New Delhi: Ministry of Urban Development India URL [Visita: 14.03.2013]

http://www.schoolsanitation.com [Visita: 14.03.2013]

In 2009 the National School Sanitation Initiative was launched in India, recognising both the key significance of sanitation and the role of students as Agents of Change. Good Schools need Good Students and Good Students need Good Sanitation.

https://www.intewa.de/ [Visita: 13.03.2013]

INTEWA is a German company that offers products for rainwater harvesting systems from small- to large-scale.

http://www.labaronne-citaf.com [Visita: 13.03.2013]

LABARONNE-CITAF is a French company that offers and develops flexible bladder tanks in PVC-coated polyester fabric for storing and transporting various types of liquid. It can be used for rainwater harvesting among others.

This newsletter introduces a few of IRHA's private sector members and their products and implementation experiences. It contains also an introduction to Rain Harvesting’s complete system of products for rainwater collection.

IRHA (2013): The Private Sector and Rainwater Harvesting. (= IRHA newsletter , 50 ). Geneva: International Rainwater Harvesting Alliance PDF

http://www.aaws.nl [Visita: 13.03.2013]

Aqua-Aero WaterSystems in a Dutch company that offers a set of products to purify dirty water in tropical countries. They also provide financial services such as funding and business development so that financial sustainable Water&Energy Shops can be developed

http://rainharvesting.com.au [Visita: 13.03.2013]

Rainwater Harvesting is an Australian company which offers a range of products designed to collect, store and distribute higher volumes of cleaner water for all homes.